Return Policy
30-Day Money-Back Guarantee
We want you to be fully satisfied with every item that you purchase from My Cozy Cottage. If you are not satisfied with an item that you have purchased, you may return the item within 30 days from the day the order was received for a refund of the purchase price, a replacement or store credit. It is up to you. Orders returned over $50 are subject to a 20% restocking fee.
Notify us before shipping your item back to us, so we can update your account that the item will be returning. This must be done in order to get your refund. The item(s) must be returned in good condition, and in original box(s) with all parts and accessories to insure full credit.
All of our items are brand new and are packaged heavily for shipping. Accidents can happen and we work with UPS to ensure your item is free of damage. In the case that your item arrives broken or damaged, notify us immediately so we can handle the situation quickly. We will send you a shipping label to return the package free of charge. We will issue a refund, replacement or store credit. This is up to you and will be handled immediately.
Guarantee: We guarantee that our merchandise is free of manufacturing defects. Please do not hesitate to contact us about any problem you may have with any of our products, shipping or your overall buying experience. We ask that you are fair and just as well. It is unfair to complain in feedback without ever contacting us. Customer Satisfaction has been the backbone of our success. Thank each and everyone of you for the opportunity to provide you with quality products at wholesale prices.
Shipping Policy
We ship within 2 business days of cleared payment. We use UPS Ground Delivery as most of our items are large in size. They are wonderful to work with and we can even provide tracking numbers. UPS Ground delivers on weekdays excluding holidays. We ship from our warehouse in Fontana, California so the closer you live the quicker you will get your package therefore, the further you live, it will take a little longer. You will be very happy…Money Back Guarantee
Due to the changes in shipping cost our shipping cost are as follows:
$10.00 for total shipment, regardless of how many items.
ALL OF OUR ITEMS ARE SHIPPED WITH INSURANCE AT NO COST TO BUYER.
We ship within 2 business days of cleared payment. We use UPS Ground Delivery as most of our items are large in size. They are wonderful to work with and we can even provide tracking numbers. UPS Ground delivers on weekdays excluding holidays. We ship from our warehouse in Fontana, California so the closer you live the quicker you will get your package therefore, the further you live, it will take a little longer. You will be very happy…Money Back Guarantee
Due to the changes in shipping cost our shipping cost are as follows:
$10.00 for total shipment, regardless of how many items.
ALL OF OUR ITEMS ARE SHIPPED WITH INSURANCE AT NO COST TO BUYER.
